The Ordering Process
1. Place an order via our online order form or email to sales@101print.com.au. Ensure all order details are clearly articulated so we can generate an invoice based on that.
2. Send through final, print-ready artwork to us via online order form or email to sales@101print.com.au. Ensure the artwork is in CMYK colours and complies with our Artwork Specifications.
3. An electronic proof of the artwork will be sent to you along with a copy of the invoice for payment.
(Note: To facilitate this proofing process, you may wish to attach a copy of the pdf proof along with the original artwork files, and we will do a check for you.)
4. Once payment is received and signed proof being faxed back to (07) 3892 7970, we will commence production immediately.
5. To check the delivery/production status, you can log in and track online, or wait for our dispatch notice by email.
101 Print's Payment Policy
As every print job is unique and customised, we require 100% payment prior to processing your job to print. We do not provide monthly accounts but are happy to take credit cards (VISA or Mastercard) without surcharge to you.
Although upfront payment is taken, you can be assured that your interest and rights will not be jeopardised if the finished products did not turn out to meet your satisfaction. As we normally conduct a quality inspection before dispatch, if there's any manufacturing defects being identified, we will do a reproduction of the order and then dispatch to you. If a manufacturing defect is identified after goods have been delivered to you, please notify us within 48 hours and we will work out a reasonable and satisfactory resolution with you, whether to refund, discount, or do a replacement of the order.
In refund or replacement situations, all printed goods must be returned back to 101 Print for records.
Payment Methods
101 Print accepts two forms of payment, direct bank deposit and credit card payment.
If you choose bank deposit payment method then you will need to remit payment for your order before the commencement of your print job(s). Our bank account details are as follows:
Bank: Commonwealth Bank of Australia
Account name: Jerelle International Group Pty Ltd
BSB number: 064-000
Account number: 1293-0312
For credit card payments, please download and use our Credit Card Authorisation Form.
Please note, we DO NOT charge additional credit card surcharge, so your quoted prices are final.
Security is our greatest concern when it comes to processing Credit Cards, 101 Print uses Australia’s leading payment gateway, eWAY, to process credit card payments efficiently and securely.
Credit Card AuthorisationForm 
Please use your invoice number as the reference for payment and send bank transfer confirmation statement or Credit Card Authorisation Form by email sales@101print.com.au or fax it to us on (07) 3892 7970 for our records.